Frequently Asked Questions
❓ Are you a trading company or a factory?
We are a professional factory supplier with over 10 years of experience in OEM and ODM services, not a trading company.
❓ Do you support private label and custom packaging?
Yes, we provide full customization including private labels, customized boxes, specific formulas, and unique packaging designs.
❓ What is your lead time for samples and bulk orders?
Sample delivery typically takes 3-7 days. For bulk orders, the delivery time is usually between 15-25 days depending on the customization requirements.
❓ Do you have your own R&D department?
Yes, we have an advanced R&D department and a dedicated new product development team to stay ahead of market trends.
❓ Which markets do your products mainly sell to?
Our products are highly rated and sell very well in major markets including the United States, Australia, and the United Kingdom.
❓ What is the scale of your manufacturing facility?
Our factory covers an area of over 30,000 square meters with more than 100 dedicated employees and 5 large warehouses.